• What is web based e-mail?
• How does web based differ from conventional e-mail?
• What is web based e-mail outsourcing?
• What are the benefits?
• What is SEND-E?
• What is SEND-E's target audience?
• What does SEND-E have to offer?
• Why use SEND-E?
• What is the latest version of SEND-E? Can I upgrade?
• Is SEND-E entry-level really free?
• What are Extra/Premium features SEND-E offers?
• How reliable and safe is SEND-E?
• What is the purpose of e-mail encryption?
• How works encryption?
• Can I use my own domain name?
• What kind of infrastructure do I need to run SEND-E?

• ...cheaper than in-house development
• ...technology is their core business and your guarantee that the system will evolve to always use the full technological potential
• ...Service Level Agreements (SLAs) guarantee your communication's availability and confidentiality
• ...data is housed in a specialized crash-resistant environment protecting you from loss of data
• ...no need to hire skilled (hence expensive) people

• Reduce your direct e-mail infrastructure and support costs to zero
• E-mail anytime, anyway, anywhere; a considerable boost to your efficiency
• Take advantage of our economies of scale; we contribute to your bottom line
• Free up valuable resources
• Focus on your core business
• Take advantage of our scalability as you grow; no need to plan the unforeseeable
• We offer full reliability and availability
• No need to worry about disk crashes, mail file backups, unauthorized users, mail file synchronization, network administration, mail client upgrading

SEND-E is a web based service, that enables you to access your messages and collaboration tools quickly and easily through any web-enabled device. The SEND-E vortal (http://send-e.net) is available 24/7 as universal point of access to unified messaging.

SEND-E is the first unified collaboration platform that is explicitly designed to support all of the requirements for unification of multiple media (telephone, fax, mobile, pda device, etc). It gets you organized through efficient collaboration and communication.

SEND-E delivers rapid implementation, strict service level agreements, frequent upgrades, full backup and support, high security, and rock-solid reliability.

Every entity, individual, professional or company alike that wants to take full advantage of the benefits of communication outsourcing is welcome to use SEND-E. Time-to-market, cost control and business focus are becoming increasingly important, irrespective of the scale of an enterprise. Alternatives for owning and operating an own ICT infrastructure have to be considered.

"...5 years from now, if you are a CIO with a head for business, you won't be buying computers anymore. You won't be buying software either. You'll rent all your resources from a service provider..."

--Scott McNealy (Sun)

As e-mail systems balloon in scope and complexity, the Yankee Group believes that the largest enterprises will increasingly move toward ultra scalable, secure and reliable third-party messaging

--Steve Robins, senior analyst at the Yankee Group in Boston.

Messaging features.

• Receive, send, forward and reply to mail
• Sort mail and search in folders
• Customize and add new folders or sub folders, and filters
• Send and receive attachments
• Retrieve and send mail from POP accounts
• Multilingual spelling check
• Address book
• Manage multiple accounts and passwords
• 5 MB of mailbox capacity (unlimited growth possible)
• Subject based messaging
• Virus protection
• Mail forwarding
• Holiday Notification
• Set up multiple personalities
• Transparently send and receive encrypted mail
• Mail domain hosting

SEND-E is continuously evolving to become a complete unified messaging platform. Ordinary mail, fax, sms, on-location printing, pda and mobile support will be added seamlessly as soon as they are deemed ready for production. The version that you log onto is always the latest, most up-to-date version.

In addition to the already mentioned benefits to outsourcing e-mail or using a web based e-mail system, SEND-E has a growing list of truly unique features that are not offered by other web messaging providers:

• set up of multiple personalities for multiple accounts
• sending and receiving of encrypted mail with guaranteed secure server-side storage of private key (no more dragging private keys around on diskettes)
• mail domain hosting
• send-e.net sub domain hosting
• unlimited mailbox growth possible
• extremely competitive pricing

The advantage of the SEND-E service is that new features become available to all subscribers, without going through any upgrade or installation procedures. New features that are put online become transparently available to all users at once. New releases will be announced in the SEND-E News section or via the FrontApps web site.

The entry-level SEND-E service is free of charge and will remain to be so. This is the list of features comprised within our entry level service:

• 5 megabytes of disk space
• sending & receiving of (encrypted) e-mail
• multiple personalities
• POP access to other e-mail accounts

• Extra storage capacity (sold per MB)
• Tag line and banner suppression
• Integration of corporate profile
• Integration of corporate address books
• Integration of specialized community address books (e.g. computer suppliers, architects, hospitals, car part dealers, etc)
• Integration of business processes with SEND-E functionality
• Integration of corporate security policy (e.g. integration with corporate single sign-on methodology)
• (Co)Branding
• SEND-E OEM version

The full list of extra and premium services is available to registered SEND-E users and upon simple request to others.

SEND-E is operated on the professional fault-tolerant infrastructure of DO IT-E. Security mechanisms are built into every component and applications are closely monitored around the clock. Capacity expansion is built into our platform and is theoretically unlimited. We have comprehensive Service Level Agreements with our suppliers and use only A-branded state of the art hardware, networking and software components. The server park is operated from a highly restricted and secure location where it is kept protected from power surges, floods, storms, earthquakes and criminal or terrorist activities.

The Internet is highly decentralized and therefore e-mail messages transit through multiple mail servers. At these transit points it is relatively straightforward to intercept, copy, and archive messages for later retrieval.

Encryption provides a means to render your e-mails unreadable to anyone except to yourself. Whenever confidentiality of messages is an issue, encryption offers the solution. It guarantees that only the intended receiver, who knows the secret decryption code, can decipher the message and covert it into the original message.

Users for whom encrypted mail is of particular interest:

Doctors

...for exchanging medical information on patients

Lawyers

...for exchanging sensitive information.

Bankers

...for exchanging account information

Journalists

...for communicating with editors and news sources

...

...

Be aware however: e-mail will not be fully secure unless all parties involved are using an encryption service.

SEND-E offers you the possibility to send and receive encrypted mail. You can find more information on the practical use of the encryption feature in our FAQ. On this part of the site, we want to give you a small introduction into the world of encryption and explain to you the technology SEND-E uses to encrypt messages.

• Symmetric cryptography
  

  If two parties want to exchange data securely, they need to encrypt this data. Symmetric encryption means that both parties agree on using the same algorithm or cryptosystem with the same key. As they are the only ones that know this key, no one else can decrypt the message.

  Suppose A wants to send encrypted messages to B.

  1. A and B decide on the cryptosystem or algorithm they are going to use.
  2. A and B exchange the key K to this system. This key will enable them to encrypt and decrypt the messages.
  3. A encrypts the message M with this key and transform M into unreadable cipher text C which is sent to B.
  4. B decrypts C with K to transform C back into the original message M.

  The difficult part in this system is the exchange of the key. If a third party succeeds in guessing or intercepting this key, it will also be able to decrypt the messages. Another problem is key management. If there are N parties, each party needs to exchange a different key with all the other parties. Therefore the total number of keys would amount to N(N-1)/2.

  In order to deal with some of these problems other cryptosystems can be used.
  

• Public-key cryptography

  In 1976 Diffie and Hellman first described the concept of public-key cryptography. Instead of using only one key (which is kept private), they decided to make two keys, one private and one public. To encrypt a message only the public key is needed. To decrypt that message you also need the private key.

  1. A and B decide on the cryptosystem or algorithm they are going to use.
  2. A sends his public key to B. This key will enable B to encrypt the messages.
  3. B encrypts the message M with A's public key and transform M into unreadable cipher text C which is sent to A.
  4. A decrypts C with his private key to transform C back into the original message M.

  Because the public key can only be used to encrypt, it may be distributed freely. Everybody guards his private key. With this system only N key-pairs are needed. The difficulty with this system is the storing of the public keys.

  SEND-E uses this latter type of cryptography, i.e. public-key cryptography (also known as asymmetric cryptography). All keys are stored on the SEND-E key server. If you want to send an encrypted message to someone within the community, his or her key is downloaded automatically from the key server. Nothing special is required to do this. The private key is protected via a pass phrase, a more elaborate version of a password. To decrypt a message sent to you, all you have to do is enter your pass phrase.

Yes you can! We host your mail domain for you. Hosting a domain implies a small setup cost. DO IT-E has no intention to benefit from this setup cost. This is why we only charge a one time setup fee on a cost covering basis.

Smaller organizations can benefit from send-e.net sub domain hosting (e.g. mister.lee@localkungfufederation.send-e.net). In order to contain the growth of SEND-E sub domains, sub domain hosting is discussed on a per case basis. Contact us and together we will look at the different possibilities!

With respect to the SEND-E mail services we do not make any distinction between the send-e.net domain or other domains.

If you can read this page you already have all the necessary infrastructure - a computer, a browser and an Internet connection. No software installation or configuration is required for the entry-level SEND-E services.